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Shipping Policy

OnlineSikhStore Ltd – Sikh Store UK Since 2005

OnlineSikhStore Ltd is a UK-based Sikh online store serving customers across the United Kingdom and worldwide. This Shipping Policy explains our order processing times, delivery estimates, customised order timelines, and collection procedures.

1. Order Processing

We aim to dispatch ready-to-ship orders within 1 working day once payment has been confirmed.

Delivery times are estimates and may vary depending on:

  • Destination country
  • Courier service
  • Public holidays
  • Peak periods
  • Unforeseen operational circumstances

Dispatch time and delivery time are separate.

2. Standard Delivery Times

🇬🇧 United Kingdom (Standard Delivery)

Estimated: 3–7 working days

🌍 International (Standard Delivery)

Estimated: Up to 20 working days

International delivery may vary depending on customs clearance and local courier networks.

3. Express Delivery Times

🇬🇧 UK Express Delivery

Estimated: 1–2 working days

🌍 International Express Delivery

Estimated: 5–7 working days

Express delivery applies only after dispatch.

4. Shipping Partners

We work with trusted courier partners:

UK:

  • Royal Mail
  • Yodel
  • Evri
  • DPD

International:

  • Royal Mail
  • Parcelforce
  • Evri
  • UPS

Courier selection may vary depending on parcel size, weight, and destination.

5. Customised & Storage Hub Orders

Certain items require additional processing time.

This includes:

  • Customised products
  • Items fulfilled from our Storage Hub

Customisation typically takes 5–14 working days, after which items are shipped to our site for final dispatch.

Processing times may vary due to:

  • Raw material availability
  • Supplier lead times
  • Public holidays
  • Unforeseen circumstances

We prioritise customised and Storage Hub orders and aim to dispatch them as soon as they arrive at our site.

Important: For communication and operational purposes, Storage Hub items are treated as customised orders.

6. Express Delivery on Customised Orders

If selecting Next Day, 24-hour, or 48-hour delivery for customised items:

You must contact us before placing the order.

Dispatch will occur:

  • Once the customised item reaches our site (approximately 5–14 working days)
  • Plus 1 working day for processing

After dispatch, the parcel will follow the selected express service timeline.

Express shipping does not reduce customisation time.

7. Collection & Storage Policy

OnlineSikhStore Ltd operates as an online-only store.

All stock is securely stored in warehouse/storage facilities.
No inventory is kept at our registered address.

For collection orders:

  • Items are retrieved from storage after order placement
  • Items are picked, packed, and brought to our address
  • Collection details are provided once ready

Stock is stored approximately 30 minutes away.

We do not offer browsing or pre-purchase viewing due to off-site storage.

Customers may inspect or try items at the time of collection.

8. No Cancellations Policy

We do not accept order cancellations once an order has been placed.

Our dispatch operations and customer support systems operate separately.
By the time a cancellation request is received, the order may already have been processed or dispatched.

Cancellations also incur handling and restocking costs.

To avoid inconvenience, please only place an order if you fully intend to purchase the item.

9. Delivery Delays & External Factors

We are not responsible for delays caused by:

  • Courier service disruptions
  • Customs inspections
  • Severe weather
  • Public holidays
  • Force majeure events

Estimated delivery times are not guaranteed.

10. No Cold Calling Policy

We operate in a strict No Cold Calling zone.

We do not accommodate:

  • Unscheduled visits
  • Doorstep enquiries
  • Cold calling
  • Walk-ins without prior appointment

All collection or in-person arrangements must be pre-booked.

This ensures smooth dispatch operations and security of stored inventory.

11. Contact Information

If you have questions about shipping, delivery times, or customised orders, please contact us:

📧 info@onlinesikhstore.com
📱 +44 7883 024604

We aim to respond within one working day.