Terms of Service
OnlineSikhStore Ltd – Sikh Store UK Since 2005
Last Updated: 02 January 2026
Welcome to OnlineSikhStore Ltd, trading as www.onlinesikhstore.com, a UK-based Sikh online store serving customers across the United Kingdom and internationally.
These Terms of Service govern your use of our website and your purchase of products from OnlineSikhStore Ltd.
If you do not agree with these Terms, you must not use our website.
1. About OnlineSikhStore Ltd
This website is operated by OnlineSikhStore Ltd, registered in the United Kingdom.
We sell Sikh religious items, Punjabi books, jewellery, accessories, and related products to customers in the UK and worldwide.
Contact:
📧 info@onlinesikhstore.com
2. Acceptance of Terms
By accessing our website or placing an order, you agree to be legally bound by:
- These Terms of Service
- Our Privacy Policy
- Our Returns, Refunds & Customer Conduct Policy
- Our Shipping Policy
Together, these documents form the entire agreement between you and OnlineSikhStore Ltd.
3. Eligibility
You must be at least 18 years old, or have permission from a parent or legal guardian, to use this website or place an order.
You agree not to use our website or products for unlawful purposes or in breach of any applicable UK or international laws.
4. Our Products
We take reasonable care to ensure that product descriptions, images, specifications, and pricing are accurate.
However:
- Colours may vary depending on your device screen
- Images are for illustration purposes
- Natural product variations (e.g. Sarbloh Kara finish marks) may occur
- All products are subject to availability
We reserve the right to modify, discontinue, or limit products at any time.
5. Prices & Payment
- Prices are displayed in GBP (£) unless otherwise stated
- Prices may change without notice
- Price changes do not affect confirmed orders
- Payment must be made in full at checkout
If we identify a pricing error, we will contact you and offer the option to proceed at the correct price or cancel for a full refund.
6. Orders & Contract Formation
A legally binding contract is formed only when:
- You place an order, and
- We send an order confirmation email
We reserve the right to refuse or cancel orders where:
- Payment is not authorised
- There is a pricing or stock error
- We suspect fraudulent, abusive, or resale activity
- The order breaches our policies
7. Delivery
Delivery timeframes are estimates only and not guaranteed.
We are not responsible for delays caused by:
- Courier services
- Customs clearance
- Public holidays
- Events beyond our reasonable control
Risk passes to you once goods are delivered to the address provided at checkout.
8. Your Consumer Rights (UK Customers)
Nothing in these Terms affects your statutory rights under UK law, including:
- The Consumer Rights Act 2015
- The Consumer Contracts Regulations 2013
Faulty, Damaged or Incorrect Goods
If goods are:
- Faulty
- Not as described
- Not fit for purpose
You may be entitled to:
- Repair
- Replacement
- Refund
Subject to applicable UK law and our Returns Policy.
30-Day Right to Reject
Under UK law, you may have 30 days from receipt to reject faulty goods for a full refund.
Full details are provided in our Returns, Refunds & Customer Conduct Policy.
9. Returns & Cancellations
Returns and cancellations are governed by our Returns Policy, which forms part of these Terms.
Under the Consumer Contracts Regulations 2013, you may have a 14-day cooling-off period for online purchases unless exemptions apply.
Customised or personalised items are non-returnable and non-refundable except where faulty.
10. Accounts & Security
If you create an account, you must:
- Provide accurate information
- Keep login details confidential
- Accept responsibility for all account activity
We may suspend accounts where misuse is suspected.
11. Prohibited Use
You must not use this website:
- For unlawful purposes
- To infringe intellectual property rights
- To harass or abuse staff
- To upload viruses or harmful code
- To scrape or copy content without permission
We reserve the right to restrict or terminate access for violations.
12. Intellectual Property
All content on this website, including:
- Text
- Images
- Logos
- Product descriptions
- Graphics
Is the property of OnlineSikhStore Ltd or its licensors.
You may not reproduce, distribute, or exploit content without written permission.
13. User Content & Reviews
Any reviews, comments, or feedback submitted may be used by OnlineSikhStore Ltd for marketing or operational purposes.
You must not submit unlawful, offensive, misleading, or infringing content.
14. Third-Party Services
Our website may use third-party services including:
- Shopify
- Payment processors
- Advertising platforms
- Courier services
We are not responsible for third-party websites, content, or policies.
15. Disclaimer
Our website and services are provided on an “as is” and “as available” basis.
We do not guarantee uninterrupted, error-free service but will exercise reasonable care and skill.
16. Limitation of Liability
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under UK law
To the maximum extent permitted by law, we are not liable for:
- Loss of profits
- Loss of business
- Indirect or consequential losses
17. Indemnity
You agree to indemnify OnlineSikhStore Ltd against claims arising from:
- Your misuse of the website
- Breach of these Terms
- Violation of applicable laws
18. Termination
We may suspend or terminate access if these Terms are breached.
Provisions that by nature survive termination shall remain in effect.
19. Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain valid.
20. Entire Agreement
These Terms, together with our policies, constitute the entire agreement between you and OnlineSikhStore Ltd.
21. Governing Law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.
22. Contact Details
OnlineSikhStore Ltd
United Kingdom
📧 info@onlinesikhstore.com
