ੴ ਸਤਿਗੁਰ ਪ੍ਰਸਾਦਿ ॥ ਧੰਨੁ ਧੰਨੁ ਰਾਮ ਦਾਸ ਗੁਰੁ ਜਿਨਿ ਸਿਰਿਆ ਤਿਨੈ ਸਵਾਰਿਆ ॥ ☬ ਵਾਹਿਗੁਰੂ ਜੀ ਕਾ ਖਾਲਸਾ, ਵਾਹਿਗੁਰੂ ਜੀ ਕੀ ਫਤਿਹ ਜੀ ☬
🚚 Free UK Delivery over £10 | ⭐ 4.8/5 Rated by 300+ Happy Customers | 🇬🇧 Trusted UK Seller Since 2006
Log in Sign up
Cart (0)

Terms of Service

Terms of Service

OnlineSikhStore Ltd – Sikh Store UK Since 2005

Version 2.0
Effective Date: 02 January 2026

Welcome to www.onlinesikhstore.com, the official online store of OnlineSikhStore Ltd, a company registered in England and Wales.

These Terms of Service govern your use of our website and your purchase of products from OnlineSikhStore Ltd.

By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use this website or place an order.

1. About OnlineSikhStore Ltd

This website is operated by OnlineSikhStore Ltd, a company registered in England and Wales.

Company Registration Number: 10942412

Registered Office:

33 Cloisterham Road
Rochester
Kent
ME1 2BW
United Kingdom

Throughout these Terms, "OnlineSikhStore Ltd", "we", "our" and "us" refer to OnlineSikhStore Ltd.

We operate www.onlinesikhstore.com, a UK-based online retailer specialising in Sikh religious articles, Punjabi books, jewellery, gifts, clothing, accessories and related products for customers throughout the United Kingdom and internationally.

Website: https://www.onlinesikhstore.com

Customer Service Email: info@onlinesikhstore.com

2. Definitions

Throughout these Terms:

  • "Website" means www.onlinesikhstore.com.
  • "Customer", "you" and "your" refer to any person using this website or purchasing products.
  • "We", "our" and "us" refer to OnlineSikhStore Ltd.
  • "Products" means all goods offered for sale through our website.

3. Acceptance of Terms

By accessing our website or placing an order, you agree to be legally bound by:

  • These Terms of Service
  • Our Privacy Policy
  • Our Shipping Policy
  • Our Returns, Refunds & Customer Conduct Policy
  • Our Promotions, Discounts & Order Processing Policy

Together, these documents constitute the entire agreement between you and OnlineSikhStore Ltd.

4. Eligibility

You must be at least 18 years of age, or have the permission of a parent or legal guardian, to use this website or place an order.

You agree not to use this website or our products for any unlawful purpose or in breach of any applicable laws or regulations.

5. Our Products

We take reasonable care to ensure that product descriptions, photographs, specifications and prices are accurate.

However:

  • Colours may vary depending on your screen or device settings.
  • Product photographs are provided for illustrative purposes.
  • Natural materials may contain slight variations in colour, texture or finish.
  • Handmade products may differ slightly from photographs.
  • Minor manufacturing marks may be present on certain products (for example Sarbloh Kara finish marks).
  • All products are subject to availability.

We reserve the right to modify, discontinue or limit any product without prior notice.

6. Prices & Payment

Unless otherwise stated, all prices are displayed in Pounds Sterling (GBP £).

  • Prices may change without notice.
  • Price changes do not affect confirmed orders.
  • Payment must be made in full before an order is processed.
  • Receipt of an order acknowledgement does not constitute acceptance of your order.

If we discover a genuine pricing error, we reserve the right to cancel the order or offer you the opportunity to proceed at the correct price.

7. Orders & Contract Formation

A legally binding contract is formed only when:

  • You place an order; and
  • We send an order confirmation email accepting your order.

We reserve the right to refuse or cancel any order where:

  • Payment cannot be authorised.
  • A pricing or stock error has occurred.
  • Fraudulent or abusive activity is suspected.
  • Resale activity is suspected.
  • The order breaches our policies or applicable law.

8. Delivery

Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Courier services.
  • Customs clearance.
  • Public holidays.
  • Severe weather.
  • Industrial action.
  • Events beyond our reasonable control.

Customers are responsible for providing an accurate delivery address.

Risk in the goods passes to you once the goods have been delivered to the delivery address provided during checkout.

9. Your Consumer Rights (UK Customers)

Nothing within these Terms affects your statutory rights under UK consumer law, including:

  • The Consumer Rights Act 2015.
  • The Consumer Contracts Regulations 2013.

If goods are:

  • Faulty,
  • Not as described, or
  • Not fit for purpose,

you may be entitled to:

  • Repair,
  • Replacement, or
  • Refund,

subject to applicable UK law and our Returns Policy.

Under UK law you may also have a statutory 30-day right to reject faulty goods and receive a full refund.

Full details are available within our Returns, Refunds & Customer Conduct Policy.

10. Returns & Cancellations

Returns and cancellations are governed by our Returns, Refunds & Customer Conduct Policy.

Under the Consumer Contracts Regulations 2013, UK consumers may have a statutory 14-day cooling-off period for eligible online purchases unless a legal exemption applies.

Personalised, customised or made-to-order products cannot be cancelled or returned unless faulty or otherwise required by law.

11. Accounts & Security

If you create an account with us you agree to:

  • Provide accurate information.
  • Keep your login details confidential.
  • Accept responsibility for all activity carried out using your account.

We reserve the right to suspend or terminate accounts where misuse or fraudulent activity is suspected.

12. Prohibited Use

You must not use this website:

  • For unlawful purposes.
  • To infringe intellectual property rights.
  • To harass, threaten or abuse staff.
  • To upload viruses or malicious software.
  • To scrape, reproduce or copy website content without permission.

We reserve the right to suspend or terminate access where these Terms are breached.

13. Intellectual Property

All content on this website including:

  • Text
  • Product descriptions
  • Images
  • Logos
  • Graphics
  • Website design

is owned by OnlineSikhStore Ltd or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or exploit any content without our prior written permission.

14. User Content & Reviews

Reviews, comments and feedback submitted to us may be used for marketing or operational purposes.

Users must not submit content that is:

  • False or misleading.
  • Offensive or abusive.
  • Defamatory.
  • Unlawful.
  • Infringing another person's rights.

We reserve the right to remove content that breaches these requirements.

15. Third-Party Services

Our website may integrate with third-party services including:

  • Shopify.
  • Payment providers.
  • Courier companies.
  • Advertising platforms.

We are not responsible for the content, availability or policies of third-party websites or services.

16. Disclaimer

Our website and services are provided on an "as available" and "as is" basis.

Whilst we exercise reasonable care and skill, we do not guarantee uninterrupted or error-free operation of the website.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Any liability that cannot legally be excluded.

To the fullest extent permitted by law, we shall not be liable for:

  • Loss of profits.
  • Loss of business.
  • Loss of revenue.
  • Indirect or consequential losses.

18. Indemnity

You agree to indemnify OnlineSikhStore Ltd against claims, losses, damages and expenses arising from:

  • Your misuse of this website.
  • Breach of these Terms.
  • Violation of applicable laws.

19. Termination

We reserve the right to suspend or terminate access to this website where these Terms have been breached.

Any provisions intended to survive termination shall continue to remain in force.

20. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Returns, Refunds & Customer Conduct Policy and Promotions, Discounts & Order Processing Policy, constitute the entire agreement between you and OnlineSikhStore Ltd.

22. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

23. Contact Details

OnlineSikhStore Ltd

Company Registration Number: 10942412

Registered Office:

33 Cloisterham Road
Rochester
Kent
ME1 2BW
United Kingdom

Website: https://www.onlinesikhstore.com

Email: info@onlinesikhstore.com