Promotions, Discounts & Order Processing Policy | OnlineSikhStore Ltd

OnlineSikhStore Ltd – Sikh Store UK Since 2005

Version 1.1

Effective Date: 2 January 2026

1. Introduction

Welcome to OnlineSikhStore Ltd, trading through www.onlinesikhstore.com.

This Promotions, Discounts & Order Processing Policy explains how promotional offers, discount codes, complimentary gifts, pricing, order processing, dispatch, order amendments, cancellations and related operational procedures are managed by OnlineSikhStore Ltd.

This policy forms part of our Terms of Service and should be read together with our:

• Terms of Service
• Shipping Policy
• Returns, Refunds & Customer Conduct Policy
• Privacy Policy

By placing an order through our website, you confirm that you have read, understood and agreed to this policy.

Nothing in this policy limits or excludes any statutory rights available to consumers under applicable laws of England and Wales.

2. Our Commitment

At OnlineSikhStore Ltd, we are committed to providing fast dispatch, fair pricing and excellent customer service.

To achieve this, we operate an automated order fulfilment system designed to dispatch orders as quickly and efficiently as possible while maintaining accurate stock levels across multiple online marketplaces and sales channels.

To ensure fairness to every customer, our promotional offers, order processing procedures and operational policies are applied consistently to all orders.

3. Please Order Only When You Intend To Purchase

We kindly ask customers to place orders only when they have made a final decision to purchase.

Before completing checkout, please carefully check that:

• The correct products have been selected.
• Product sizes, colours and options are correct.
• Quantities are correct.
• Your delivery address is accurate.
• Your contact information is correct.
• Your chosen delivery service is correct.
• Any promotional or discount code has been successfully applied.
• The expected discount is visible in the checkout total.
• You are satisfied with the final order value before making payment.

If a promotional code does not work, is rejected, or does not provide the discount you expected, please contact us before completing your purchase so that we can check the offer and your eligibility.

Once payment has been successfully authorised, your order immediately enters our fulfilment workflow and processing may begin without delay.

Customers are responsible for reviewing their order carefully before completing payment.

4. Prices & Promotional Pricing

Unless otherwise stated:

• All prices are displayed in Pounds Sterling (GBP £).
• Prices may change without notice.
• Promotional prices are available only during the advertised promotional period.
• Future promotions do not apply to previously completed orders.
• Previous promotions do not apply to future purchases.
• Promotional offers may be subject to eligibility requirements, exclusions, minimum spends or other conditions.
• The final price displayed and accepted during checkout becomes the agreed purchase price.

Where a genuine pricing error occurs, we reserve the right, subject to applicable law, to cancel the order and refund any payment made or offer the customer the option to proceed at the correct price.

5. Promotional Codes & Discount Offers

From time to time, OnlineSikhStore Ltd may offer:

• Percentage discount codes
• Fixed value discount vouchers
• Seasonal promotions
• Flash sales
• Loyalty offers
• First order discounts
• Abandoned-cart offers
• Customer-specific offers
• Targeted email promotions
• Free delivery promotions
• Free gift promotions
• Limited-time promotional campaigns

Unless expressly stated otherwise:

• Promotional codes must be entered and successfully applied during checkout before payment is completed.
• Customers should ensure that the expected discount appears in the order total before making payment.
• Only one promotional code may be used per order unless specifically stated otherwise.
• Promotional codes cannot be exchanged for cash.
• Promotional codes may be subject to customer, email address, product, cart, collection, minimum spend or other eligibility requirements.
• Customer-specific promotional codes cannot be transferred to another customer.
• Promotional codes cannot be redeemed retrospectively after an order has been completed.
• Promotions may exclude selected products, brands, collections or categories.
• Promotions may have expiry dates or other conditions.
• Promotions may be amended, suspended or withdrawn where reasonably necessary, subject to any rights already acquired by customers and applicable law.

6. Customer-Specific & Targeted Promotional Codes

Certain promotional codes and discount offers issued by OnlineSikhStore Ltd are personalised or targeted and are intended only for the customer to whom the offer was originally issued.

These may include, but are not limited to:

• Abandoned-cart discount codes
• Customer retention offers
• Loyalty promotions
• Previous-customer offers
• Targeted email promotions
• Product-specific offers
• Cart-specific promotions
• First-order offers
• Customer appreciation discounts
• Other personalised promotional campaigns

Where a promotion is customer-specific or targeted:

• The offer is valid only for the customer and/or email address to which the promotional offer was originally issued, unless the offer expressly states that it may be shared or transferred.
• The customer's details may be required to correspond with the information held in our customer or promotional database.
• Certain promotional codes may be automatically generated following specific customer activity on our website, including an abandoned cart, product browsing or other qualifying activity.
• An abandoned-cart promotional code may relate only to the customer, email address, cart or qualifying product(s) associated with the original abandoned cart.
• Promotional codes may be restricted to specific products, carts, collections, customers, email addresses or qualifying purchases.
• Customer-specific promotional codes are non-transferable unless expressly stated otherwise.
• Possession or knowledge of a promotional code does not automatically establish eligibility for the associated discount.
• OnlineSikhStore Ltd reserves the right to verify eligibility for a targeted or customer-specific promotional offer.
• Where a promotion has been issued to a particular email address, the order may need to be placed using that same email address in order to qualify.
• A code obtained from another person, social media, a voucher or coupon website, an online forum, search engine results or another third-party source does not, by itself, establish entitlement to the promotion.
• Publication or sharing of a customer-specific code by an unauthorised third party does not convert that code into a general public promotion.
• Promotional codes must satisfy all applicable conditions before a discount will be applied.

If a customer believes that they have received an eligible promotional offer but the discount does not appear during checkout, they should contact us before completing payment.

7. Forgotten, Unsuccessful or Unapplied Promotional Codes

Customers are responsible for ensuring that any promotional code has been entered correctly and that the expected discount has been successfully applied before completing payment.

If a promotional code:

• is forgotten;
• is entered incorrectly;
• is rejected by the website;
• has expired;
• does not apply to the selected product;
• does not meet the eligibility requirements;
• is associated with a different customer or email address; or
• does not reduce the checkout total as expected;

the customer should not complete payment on the assumption that the discount will be refunded afterwards.

Please contact us before completing the order if you require assistance.

Once an order has been completed, we are normally unable to:

• apply promotional codes retrospectively;
• issue partial refunds because a promotional code was forgotten or not successfully applied;
• adjust completed orders to include a missed promotional discount;
• substitute one promotional code for another after purchase;
• normally cancel and recreate an order solely to allow a promotional code to be used.

The purchase price displayed and accepted during checkout is the price at which the order is placed.

This policy ensures fairness and consistency for all customers.

8. Fairness To All Customers

Our promotional policies are designed to ensure consistent treatment for all customers.

Allowing retrospective discounts after payment has been completed may be unfair to customers who correctly entered an eligible promotional code and confirmed that the discount had been applied before completing checkout.

Similarly, repeated order amendments or discretionary cancellations after processing has commenced increase operational costs and may affect our ability to provide efficient fulfilment to other customers.

For this reason, our promotional and order-processing policies are applied consistently.

9. Automated Order Processing

To provide fast and efficient dispatch, OnlineSikhStore Ltd operates an automated order management and fulfilment system.

Once payment has been successfully authorised, orders may begin processing immediately.

Order processing may include, but is not limited to:

• Reserving stock.
• Synchronising inventory across multiple online marketplaces and sales channels.
• Allocating stock to your order.
• Generating warehouse picking instructions.
• Printing invoices and packing slips.
• Creating shipping labels and courier documentation.
• Quality checking products.
• Packing and preparing orders for dispatch.
• Updating inventory across connected platforms.
• Booking courier collections where applicable.

Many orders begin processing within minutes of being placed to help ensure prompt dispatch and minimise delays.

10. Warehouse & Fulfilment Operations

To maintain accurate stock levels and provide efficient dispatch, our warehouse and customer service operations may function independently.

Our warehouse team works directly from live fulfilment queues generated by our order management system.

Their primary responsibilities include:

• Locating products.
• Performing quality control checks.
• Packing orders securely.
• Preparing parcels for dispatch.
• Handing completed orders to the selected delivery service.

Warehouse staff do not continuously monitor customer emails, website contact forms, social media messages or telephone messages while fulfilling orders.

As a result, an order may already have been picked, packed or dispatched before a cancellation or amendment request reaches our Customer Service Team.

11. Order Processing Priority

To provide an efficient service, orders are normally processed according to the delivery service selected at checkout.

Our standard processing priority is:

1. Royal Mail Special Delivery® and other Guaranteed Delivery Services
2. 24-Hour Delivery Services
3. 48-Hour Delivery Services
4. Standard Paid Delivery Services
5. Free Complimentary Delivery Services

Orders within the same delivery category are generally processed in the order they are received.

Selecting a premium delivery service may give your order priority within our fulfilment process.

While we aim to follow this order of priority, exceptional operational requirements, stock availability or circumstances beyond our reasonable control may occasionally require a different processing sequence.

12. Dedicated Collection & Dispatch

Many of our products are stored separately from our customer service office.

To ensure efficient dispatch, members of our team may make dedicated journeys to storage facilities to collect, inspect, pack and dispatch customer orders.

Once this process has commenced, operational costs may already have been incurred, including:

• Staff time
• Vehicle and travel expenses
• Product collection
• Warehouse handling
• Inventory allocation
• Packing materials
• Administrative processing

For this reason, cancellation or amendment requests received after fulfilment has commenced may not always be operationally possible before dispatch.

This does not affect any statutory cancellation rights available to consumers.

13. Customer Service Response Times

Our Customer Service Team responds to enquiries during normal business hours.

We aim to reply to customer emails and website enquiries within one working day.

During busy periods, public holidays or periods of seasonal demand, response times may occasionally be longer.

Where multiple emails or messages are received from the same customer regarding the same order or enquiry before a response has been sent, we may reply only to the most recent message.

This helps reduce duplication, improves efficiency and enables us to respond to customers as quickly as possible.

Sending repeated emails, contact form submissions or social media messages regarding the same issue does not increase the speed of response or order processing.

14. Cancellation Requests

If you wish to cancel your order, please contact us as soon as possible after placing it.

While we will always make reasonable efforts to assist, we cannot guarantee that a cancellation request will reach our fulfilment team before an order is dispatched.

Submitting a cancellation request by email, contact form or social media message does not automatically stop or suspend warehouse processing.

Orders may continue to be picked, packed or dispatched while customer service enquiries are awaiting review.

Where an order has already been dispatched, we may be unable to physically stop delivery and the applicable returns procedure may need to be followed.

Nothing in this section limits or excludes any statutory cancellation or withdrawal rights available to consumers under applicable UK consumer legislation.

15. Changes to Orders

Once an order has been placed, we cannot guarantee that we will be able to accommodate requests to:

• Change products.
• Change quantities.
• Add products.
• Remove products.
• Combine multiple orders.
• Split existing orders.
• Change delivery addresses.
• Change delivery methods.
• Apply promotional or discount codes.
• Amend payment details.
• Upgrade or downgrade postage services.

Where an amendment is operationally possible, it may be made at our discretion depending upon the stage of fulfilment.

This section relates to voluntary order amendments and does not limit any statutory rights.

16. Order Queue & Priority

All orders are processed according to our fulfilment queue and selected delivery service.

Customer requests asking us to:

• process an order more quickly;
• delay dispatch;
• pause fulfilment;
• prioritise a cancellation; or
• amend an order after payment;

do not automatically change the order's position within our fulfilment system.

We reserve the right to manage our warehouse operations in the manner we consider most efficient while continuing to meet our contractual obligations and applicable consumer law.

17. Complimentary Gifts & Promotional Items

From time to time, OnlineSikhStore Ltd may include complimentary promotional gifts with eligible orders as a gesture of goodwill, customer appreciation or as part of a promotional campaign.

Examples may include:

• Good Luck Charm Bracelets
• Thread Bracelets (Dori)
• Necklaces and Pendants
• Religious Wristbands
• Sikh, Hindu, Muslim or Peace/Grow Green Message Yearly Pocket Calendars
• Yearly Pocket Calendars
• Jantari (Pocket Almanacs)
• Gurbani Bookmarks
• Gurbani Blessing Cards
• Greeting Cards
• Religious Posters
• Stickers
• Keyrings
• Decorative Charms
• Shankh (Conch Shells)
• Small Books or Booklets
• Promotional Accessories
• Overstock or Clearance Stock
• Other complimentary promotional items supplied at our discretion

Unless a particular promotion expressly provides otherwise, complimentary items:

• are supplied free of charge;
• do not have a separately paid purchase price;
• cannot normally be exchanged for cash or store credit;
• cannot normally be refunded separately;
• may vary between orders;
• are subject to availability; and
• may be substituted or discontinued without prior notice.

18. Complimentary Gifts Are a Goodwill Gesture

Complimentary gifts may be provided as an additional gesture of goodwill and customer appreciation.

These items may occasionally consist of promotional stock, surplus stock, discontinued products or clearance items.

Where a complimentary item has no separately paid purchase price, minor cosmetic imperfections, packaging variations, manufacturing marks or slight differences in appearance will not normally result in a separate monetary refund.

Where a complimentary gift is missing, damaged or imperfect, we ask customers to contact us so that we can consider the circumstances and any applicable legal rights.

19. Returns Including Complimentary Gifts

Where an order is returned for a refund, exchange or cancellation, we may ask that complimentary gifts supplied as part of the associated promotional offer are also returned, where appropriate and permitted by applicable law.

This may include:

• complimentary jewellery;
• bracelets;
• necklaces;
• dori;
• pocket calendars;
• jantari;
• bookmarks;
• blessing cards;
• greeting cards;
• posters;
• stickers;
• keyrings;
• religious accessories;
• promotional products; and
• free gifts supplied as part of a qualifying promotion.

Where a complimentary product formed part of a conditional promotional offer, the effect of a return on that promotion will be considered in accordance with the terms of the particular promotion and applicable consumer law.

20. Original Packaging & Presentation

Many of our products are supplied with packaging designed to protect the item during storage and delivery.

Depending upon the product ordered, this may include:

• Jewellery Boxes
• Presentation Boxes
• Gift Boxes
• Velvet Pouches
• Sleeves
• Protective Packaging
• Product Inserts
• Information Cards
• Blessing Cards
• Display Packaging
• Manufacturer Packaging
• Gift Packaging

Where an item is returned, customers should, where reasonably possible, return the product together with the original packaging and accessories supplied with the order.

Products should be returned in suitable outer packaging to prevent avoidable damage during transit.

Customers should avoid attaching shipping labels or adhesive tape directly to product boxes or presentation packaging where this could unnecessarily damage them.

21. Incomplete or Diminished-Value Returns

Where permitted by applicable law, a deduction from a refund may be made where a customer's handling or use of returned goods has resulted in a reduction in their value beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

Relevant circumstances may include products that are:

• incomplete;
• missing essential accessories or components;
• unnecessarily damaged;
• returned with damaged product packaging where that damage has reduced the value of the goods; or
• otherwise diminished in value as a result of handling beyond what would reasonably be permitted when examining the goods.

Any deduction will be considered on the individual circumstances and will only be made where permitted by applicable consumer law.

22. Returns Accepted Outside Statutory Consumer Rights

Returns are also governed by our separate Returns, Refunds & Customer Conduct Policy.

Where we voluntarily accept a return that falls outside a customer's statutory consumer rights, additional conditions may apply under our discretionary returns policy.

Such conditions may take into account genuine costs associated with:

• receiving returned goods;
• inspection and quality control;
• testing products where applicable;
• cleaning or repackaging;
• replacing damaged packaging;
• inventory adjustments;
• warehouse handling;
• administration; and
• preparing products for resale.

No fee or deduction will be imposed where doing so would conflict with applicable UK consumer law.

23. Abuse or Misuse of Promotions

To protect customers and ensure that promotions remain fair, OnlineSikhStore Ltd reserves the right, where reasonably justified, to:

• refuse a promotional code where eligibility requirements are not satisfied;
• reject unauthorised use of customer-specific promotional codes;
• withdraw or suspend promotional offers;
• cancel promotional benefits obtained fraudulently;
• restrict participation in future promotional campaigns where serious or repeated misuse has occurred;
• limit quantities purchased under promotional offers where promotional terms specify such limits; and
• take reasonable action where abuse of our promotional systems is identified.

Examples may include:

• using a personalised code issued to another customer;
• creating multiple accounts or email addresses to obtain a promotion contrary to its terms;
• repeatedly attempting to obtain first-order discounts;
• publishing or distributing a non-transferable customer-specific code;
• deliberately exploiting a technical error in a promotional system; or
• providing false information to obtain a promotion.

Possession or knowledge of a promotional code does not automatically establish eligibility for the associated promotion.

Any action taken under this section will remain subject to applicable consumer law.

24. Business Discretion & Goodwill

From time to time, OnlineSikhStore Ltd may choose to make an exception to this policy as a gesture of goodwill.

Any such exception:

• does not create an ongoing contractual right;
• does not establish a precedent;
• does not automatically entitle another customer to the same exception; and
• does not oblige us to make the same exception in relation to future orders.

Each request may be considered individually based upon its particular circumstances.

25. Changes to This Policy

We may amend this Promotions, Discounts & Order Processing Policy from time to time to reflect changes in our business operations, promotional practices, legal requirements or customer service procedures.

The most recent version will be published on our website together with its effective date.

Changes will apply prospectively from the stated effective date and will not retrospectively alter the terms applicable to an order already completed where doing so would adversely affect a customer's existing rights.

26. Contact Us

OnlineSikhStore Ltd

Company Registration Number: 10942412

Registered Office:

33 Cloisterham Road
Rochester
Kent
ME1 2BW
United Kingdom

Website:
https://www.onlinesikhstore.com

Customer Service Email:
info@onlinesikhstore.com