Privacy Policy

OnlineSikhStore Ltd – Sikh Store UK Since 2005

Last Updated: 14 April 2025

OnlineSikhStore Ltd (“we”, “us”, “our”) operates www.onlinesikhstore.com (the “Site”).

This Privacy Policy explains how we collect, use, share, and protect your Personal Information when you visit our website, place an order, or contact us.

We are committed to protecting your privacy in accordance with UK GDPR, the Data Protection Act 2018, and applicable international privacy laws.

1. What Personal Information We Collect

When you visit or interact with our website, we may collect the following categories of information.

A. Device Information

Collected automatically when you browse our Site.

Examples:

Web browser type and version
IP address
Time zone
Cookie identifiers
Pages or products viewed
Search terms
Interaction data

Purpose:

To load and display the website correctly
To improve performance and user experience
To analyse website traffic

How It’s Collected:

Using cookies, log files, web beacons, tags and pixels.

Disclosure:

Shared with Shopify, our ecommerce platform provider.

B. Order Information

Collected when you make a purchase.

Examples:

Full name
Billing address
Shipping address
Email address
Phone number
Payment information (processed securely via third-party providers)

Purpose:

To process and fulfil orders
To arrange shipping
To send invoices and confirmations
To prevent fraud

Disclosure:

Shared with:

Shopify
Payment providers
Shipping and fulfilment partners

C. Customer Support Information

Collected when you contact us.

Examples:

Contact details
Order information
Communication content

Purpose:

To provide customer service
To resolve disputes
To maintain records

Shared only with service providers necessary to assist you.

2. How We Use Your Personal Information

We use your Personal Information to:

Sell and deliver products
Process payments
Provide customer support
Improve website performance
Prevent fraud
Comply with legal obligations

We do not sell Personal Information in the traditional sense.

3. Lawful Basis for Processing (UK & EEA – GDPR)

If you are located in the UK or European Economic Area, we process your Personal Information under one or more of the following lawful bases:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests

4. Data Retention

We retain Personal Information only as long as necessary:

To fulfil orders
To comply with legal, tax, or accounting obligations
To resolve disputes

You may request deletion of your data, subject to legal retention requirements.

5. International Data Transfers

Your Personal Information may be processed outside the UK/EEA, including:

Canada
United States

These transfers are protected through appropriate safeguards under GDPR requirements.

Shopify GDPR information:
https://help.shopify.com/en/manual/your-account/privacy/GDPR

6. Cookies & Tracking Technologies

We use cookies to operate and improve our website.

Types of Cookies We Use

Necessary Cookies

Required for checkout, login, and site security.

Analytics Cookies

Help us understand visitor behaviour and improve performance.

Cookies may be:

Session-based (temporary)
Persistent (lasting from 30 minutes to up to two years)

You may manage cookies via your browser settings. Blocking cookies may affect website functionality.

More information:
https://www.allaboutcookies.org

7. Automated Decision-Making

We do not engage in fully automated decision-making that has legal or significant effects on individuals.

Shopify may use limited automated fraud detection systems.

8. Children’s Privacy

Our website is not intended for individuals under 16 years of age.

We do not knowingly collect Personal Information from children.

If you believe a child has provided us with data, please contact us to request deletion.

9. Your Rights

UK & EEA (GDPR Rights)

You have the right to:

Access your Personal Information
Correct inaccurate data
Request erasure
Restrict processing
Request data portability

To exercise your rights, contact us using the details below.

United States (Including California – CCPA)

If you are a California resident or located in certain U.S. states, you may have the right to:

Know what Personal Information we hold
Request correction or deletion
Request data portability
Opt out of targeted advertising

For opt-out rights, please refer to our “Your Privacy Choices” page.

10. Do Not Track Signals

We do not alter our data collection practices in response to “Do Not Track” browser signals.

11. Sharing Personal Information

We share Personal Information only where necessary to:

Operate our ecommerce store (Shopify)
Process payments
Arrange shipping
Comply with legal obligations
Protect our legal rights

We do not sell Personal Information for monetary compensation.

12. Security

We implement reasonable technical and organisational safeguards to protect your Personal Information.

However, no method of transmission over the Internet is completely secure.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

Legal changes
Operational updates
Regulatory requirements

The latest version will always be published on this page.

14. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy, please contact:

OnlineSikhStore Ltd
33 Cloisterham Road
Rochester
Kent ME1 2BW
United Kingdom

📧 info@onlinesikhstore.com

If you are not satisfied with our response, you may lodge a complaint with the UK Information Commissioner’s Office (ICO):

https://ico.org.uk/make-a-complaint/

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Wrong item

Showed different pictures online and received something totally different from what I had ordered. Not happy with the service. Will not buy again.

Dear valued customer,

Thank you for your feedback. We apologize for any confusion or inconvenience caused. As mentioned in the listing, the Chupehra Sahib Gutka Sahib is now officially printed in a larger, bold-letter edition by Shaheeda Sahib Gurdwara since August 2025. This is due to the discontinuation of the older small-size format by the publisher.

We understand that the received product may not have matched the pictures online, but we do mention that the color and title page design may vary as publishers update editions from time to time. However, we would like to assure you that we have already offered a full refund with no restocking fee as a goodwill gesture. We have also offered to check with our suppliers for any remaining old-edition copies if available.

Customer satisfaction is our top priority, and we are committed to resolving this issue fully. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Sincerely,
OnlineSikhStore Ltd. Team
Stay blessed!

Absolutely Beautiful

This kara is beautiful. It looks better in person than in pictures. My son loves it

Thank you so much, Komal, for your beautiful review! We’re truly delighted to hear that the Sikh Sarbloh Kara with Silver Mool Mantar looks even better in person and that your son loves it — that means everything to us.

We always aim to provide high-quality Sikh Karas that reflect both strength and faith, along with fast delivery and complete customer satisfaction. Your kind words really encourage us to keep serving the community with dedication.

Stay blessed!
OnlineSikhStore Ltd. Team

It's perfect thayou 🙂

Thank you very much, Robert, for your lovely feedback! We’re so happy to hear that your Sarbloh Iron Kara is perfect for you 🙂

We always aim to provide strong, high-quality Sikh Karas along with fast service, and it’s wonderful to know you’re satisfied.

Lovely gift for my son he was so happy

Thank you for sharing your wonderful experience with us. We are thrilled to hear that your son loved our Stunning stainless steel ceremonial sikh siri sahib. We take pride in providing the best products and services for our Sikh community and we are delighted to know that we have met your expectations. Your satisfaction is our top priority and we are grateful for your kind words and recommendation. We are constantly striving for excellence and offering a diverse range of products to cater to both general and spiritual needs.

We appreciate your support and we look forward to serving you again in the future. Don't forget to use your unique 25% off for life discount code from JudgeMe for your next purchase. May Waheguru Ji bless you and have a wonderful day!

Sincerely,
The OnlineSikhStore.com Team

Wonderful Kara

The size, the weight (surprisingly light) & width - perfect!

Thank you for sharing your wonderful experience with our Sarbloh Kara. We are thrilled to know that you were satisfied with the size, weight, and width of the product. It is our pleasure to provide the best for our Sikh community and we are glad to have met your expectations. We take pride in offering a diverse range of products to cater to both general and spiritual needs. Your satisfaction is our top priority and we appreciate your kind words and recommendation. Rest assured, we will continue to strive for excellence and improve our products and services to better serve our customers like you. Thank you for choosing OnlineSikhStore.com and we look forward to serving you again in the future. Don't forget to use your unique 25% off for life discount code from JudgeMe for your next purchase. May Waheguru Ji bless you and have a wonderful day!

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